New Client Consultation


Individual Counselling

Your situation is unique and so is our approach. In a safe, caring and confidential environment, we explore your feelings, beliefs or behaviours. This process can help you work through challenging circumstances, anxiety, depression, grief and/or loss. It might help you resolve difficult relationships with others, identify aspects of your life that you would like to change, and/or set personal g... Read More

Your situation is unique and so is our approach. In a safe, caring and confidential environment, we explore your feelings, beliefs or behaviours. This process can help you work through challenging circumstances, anxiety, depression, grief and/or loss. It might help you resolve difficult relationships with others, identify aspects of your life that you would like to change, and/or set personal goals to work towards.


Children's Counselling

We believe in assisting children and adolescents by helping them develop tools for life. We understand that life can bring challenges and may leave young people feeling overwhelmed. Our counsellors will help your child or young adult on their journey of well-being and encourage them to use these challenges as opportunities to further develop their skills for exceptional living. Therapy with chi... Read More

We believe in assisting children and adolescents by helping them develop tools for life. We understand that life can bring challenges and may leave young people feeling overwhelmed. Our counsellors will help your child or young adult on their journey of well-being and encourage them to use these challenges as opportunities to further develop their skills for exceptional living. Therapy with children and adolescents from ages 3-17 comprises the majority of our work. Our counsellors are experienced in many child and adolescent issues, such as separation and divorce, anxiety, depression, grief and loss, trauma, attention deficit disorders, bullying, learning disabilities and school phobias. Recognizing that children often communicate through play, we use a variety of expressive therapies such as art, play, sand tray therapy and/or cognitive behaviour therapy. We also offer parenting support and advice and ideas to help your child thrive.


Couples Counselling

Getting the love you want and deserve in your relationship is possible. It is normal for even the most ‘in love and committed couples’ to experience challenges and roadblocks. If you feel ‘stuck’ as a couple, you are not alone. Many couples arrive at this place without even knowing how they got there. A good relationship however requires skill. Our team is committed to helping you skillfully na... Read More

Getting the love you want and deserve in your relationship is possible. It is normal for even the most ‘in love and committed couples’ to experience challenges and roadblocks. If you feel ‘stuck’ as a couple, you are not alone. Many couples arrive at this place without even knowing how they got there. A good relationship however requires skill. Our team is committed to helping you skillfully navigate through your difficulties as a couple so that you can both experience a greater sense of connectedness and have a more satisfying relationship.


Family Counselling

No family dynamic is ever the same and so challenges vary from family to family. Regardless, whatever the challenge may be, we are equipped and committed to giving you the tools to address it while also improving communication between family members and fostering a healthy family environment. Family counselling will be tailored to your specific needs and ultimately help you reach your goals. T... Read More

No family dynamic is ever the same and so challenges vary from family to family. Regardless, whatever the challenge may be, we are equipped and committed to giving you the tools to address it while also improving communication between family members and fostering a healthy family environment. Family counselling will be tailored to your specific needs and ultimately help you reach your goals. The conflict resolution or mediation that occurs with in counselling may be most beneficial in conjunction with parenting education.


Co-Parenting Counselling


Reunification Counselling

In high conflict divorces there is sometimes the possibility that the children could become distant from one or both parents. At times, therapeutic interventions for the children, as well as their parents, may become necessary. For example, children might find themselves caught up in the middle of the parental conflict and may need outside intervention to move forward. Parent education might al... Read More

In high conflict divorces there is sometimes the possibility that the children could become distant from one or both parents. At times, therapeutic interventions for the children, as well as their parents, may become necessary. For example, children might find themselves caught up in the middle of the parental conflict and may need outside intervention to move forward. Parent education might also become necessary to understand how the conflict impacts their children, as well as understanding the benefits of having both parents involved in their children’s lives.

The intervention is for parents whose parent-child relationships have been damaged or have become estranged from their children. Our team creates an individualized approach that fits the family’s needs. The goal is to repair the damaged parent-child relationship through reunification counselling, therapeutic activities, and parent education. The therapeutic parenting time approach is flexible, adaptable, and can be custom designed to fit the requirements of specific interventions.


Family Mediation

Founder & Counsellor

RPC, MPCC

Always passionate about supporting healthy families, Iris Wagner-Ritzmann has supported families for over 20 years through coaching, mediation, and counselling. Iris pursued the expertise needed to provide practical and sustainable solutions for parents and children faced with the challenges of separation and divorce. She has helped many children to express their feelings of grief and loss following separation or divorce, and has consulted with parents on how to best support their child(ren) through this new and painful transition. Having taught many seminars and group modules, Iris provides parents with practical tools to navigate the various transition stages in the family unit after separation and divorce. Moreover, Iris is devoted to family counselling and helping parents to co-parent thus enhancing the well-being of their children.

Iris earned her Social Work degree in Germany and worked as a counsellor there for 3 years in a child-learning centre and for 9 years at an adolescent treatment program. While working as a counsellor in the adolescent treatment program, she provided individual and group psychotherapy to culturally diverse adolescents diagnosed with psychiatric disorders, attention disturbances, anxiety, depression and/or substance use. During her time in Germany, Iris conducted therapy sessions using multi-model approaches: cognitive behaviour therapy, solution focused therapy, expressive arts and adherence to individualized treatment plans that she developed in collaboration with the multidisciplinary team.

Through the Justice Institute of British Columbia, Iris continued her training in conflict resolutions and family mediation, furthering her knowledge on the voice of children, the effects of separation and divorce on adults and children, and strategies in dealing with anger. Today, she is a Registered Professional Counsellor (RPC), a Mediator, and has earned the additional professional credential of Master Practitioner in Clinical Counselling (MPCC).

Founder & Counsellor RPC, MPCC Always passionate about supporting healthy families, Iris Wag... Read More

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Located at: 1638 Pandosy Street, #8, Kelowna
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